A new customer grievance redressal mechanism to be introduced by State Bank of India through its Local Head Offices (LHOs)
Under this system, LHO’s have so-called “Happy Rooms” that deal with the customer grievances. Any customer who wants to lodge a complaint sends the message “Unhappy” to a specified number (8008202020 ). The Happy Room then calls the customer and records the details of the complaint. The complaint is then forwarded to the branch in question
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